Privacy Policy

How we handle personal information.

Last updated: 13 February 2026

1. Overview

This policy explains how Desert & River collects, uses, and protects personal data when you visit our website, contact us, or arrange a booking call or journey.

2. Who controls your data

Data controller: Desert & River (Dahab, South Sinai, Egypt).
Contact: [email protected]

3. What we collect

  • Enquiry details: name, email, phone/WhatsApp number, and the message you send.
  • Booking details: trip preferences, dates, group size, and planning notes.
  • Optional sensitive info: dietary needs, allergies, relevant medical considerations (only if you share them for safety/planning).
  • Technical data: basic server logs (e.g., IP address, device/browser) for security and performance.

4. How we collect it

  • When you email us or message us on WhatsApp.
  • When you submit a contact form (if enabled on the site).
  • When you book a call via Calendly (third-party service).

5. How we use your data

  • To respond to enquiries and plan a suitable itinerary.
  • To manage bookings, logistics, and safety planning.
  • To communicate essential updates about your journey.
  • To protect our website from misuse and keep it working reliably.

6. Legal bases (GDPR-style)

If you are in the UK/EU, we generally rely on: (a) consent (when you contact us), and/or (b) contract steps (planning and delivering a journey), and (c) legitimate interests (security and basic operational communications).

7. Sharing your data

We do not sell personal data. We may share minimal data with service providers necessary to operate the site and bookings, such as:

  • Calendly (call booking)
  • Email/hosting providers (website and communications)

8. International transfers

Your data may be processed in Egypt and/or in other countries where our providers operate. We aim to use reputable providers and protect your information with appropriate safeguards.

9. How long we keep data

We keep enquiry and booking information only as long as necessary for planning, delivering services, and handling reasonable follow-up. You can request deletion at any time, subject to legal/operational requirements.

10. Your rights

You may request access, correction, deletion, or a copy of your data by contacting us at [email protected].

11. Cookies

See our Cookie Policy for details on cookies and embedded services.

12. Changes

We may update this policy from time to time. The “Last updated” date will reflect changes.